NewMessenger & Instagram in one inbox
Every customer chat, in one friendly inbox.
Live chat on your website plus Messenger and Instagram, with an AI assistant that knows your shop. Free forever to start, paid plans from $3/mo for your whole team.
- Send & receive images on every plan
- No per-seat fees
- Set up in 2 minutes
- Free plan forever
- No credit card needed
- Cancel anytime
- Payments by Polar
- English & Vietnamese interface
Channels
One inbox for every place customers write
Your team answers in Heilo, and each reply goes back to the app your customer is using.
Website chat
A light chat bubble on your site. Visitors write right away, no sign-up needed.
Every planMessenger
Messages to your Facebook Page, with the customer’s name and picture.
From StarterInstagram
Direct messages to your Instagram professional account.
From Starter
Heilo also keeps an eye on each platform’s reply window, so you always know how long you can still answer.
Images & files
Send and receive images on every plan, Free included
Customers send a photo of the product they want or a screenshot of their order. You reply with real photos, a size guide or an invoice. It all stays in the conversation.
- Drag and drop, paste, or tap the paperclip, in the widget and in your inbox.
- Photos, PDF, Word, Excel, short videos and voice notes.
- Up to 5 MB per file on Free, 10 MB on Starter and 25 MB on Pro and Business.
Good to know: Chative’s free plan can’t send files yet. Attachments start on its Team plan at $10 per member a month.
See Heilo vs ChativeFeatures
Small tools that make every chat easier
Everything a small team needs, without the heavy enterprise setup.
An AI assistant that knows your shopPaid plans
Paste your FAQ, prices and policies. The AI answers customers around the clock in their own language, using only what you wrote, and hands the chat to your team whenever a person is needed.
Saved replies & team notes
Type / to insert a saved reply with the customer’s name. Leave internal notes and @mention a teammate.
Lead form & business hours
Ask for a name, phone or email before the chat. Outside your hours, customers see when you’re back.
Contacts & labels
Every customer in one list, easy to label. On Pro: custom fields, saved segments and CSV export.
WordPress & WooCommerce
Install the plugin and connect your store to see the customer’s cart and orders and send product cards.
Live visitors
See who is on your site right now and which pages they read, then say hello first.
Chatbot & automation
Welcome and away messages, quick replies and a keyword chatbot that understands text with or without accents.
A widget in your colors
Your colors, position and greeting, in 13 languages. Light, and it never clashes with your site.
Your team, many websites
Automatic assignment, roles for each teammate and reports on response times.
SDK, REST API & webhooks
Control the widget from JavaScript, sync contacts through the API and receive signed webhooks.
How it works
Up and running in 3 steps
- 1
Sign in with Google
No password, no credit card. Your workspace and free trial are ready right away.
- 2
Add the chat to your website
Paste one line of code or install the WordPress plugin. Guides for Shopify, Wix and more.
- 3
Connect channels and reply
Link Messenger or Instagram if you like, invite your team and start chatting.
Flat pricing
One flat price for your whole team
Most live chat tools charge per agent. Heilo Pro covers up to 10 agents and 5 websites for $12/mo.
See all comparisons| Heilo Pro | $12/mo | up to 10 agents |
|---|---|---|
| LiveChat Essential | $95/mo | 5 agents × $19 |
| Intercom Essential | $145/mo | 5 seats × $29 |
| Crisp Mini | $55/mo | 4 seats + 1 extra |
List prices for 5 agents from each vendor’s pricing page, checked on November 1, 2026.
Pricing
Simple, affordable pricing
Start on the free plan. Every new workspace also gets a 3-day trial of every feature.
Free
Try Heilo on one small website, free forever
$0forever
- 1 website
- 1 team member
- 100 conversations/mo
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 5 MB each)
- 200 MB file storage, or unlimited with your own
- Welcome & offline messages
- Not included: Keyword chatbot & quick-reply flows
- Not included: AI assistant
- Not included: Messenger & Instagram in the inbox
- 7-day analytics history
- Not included: Remove “Powered by Heilo”
- Not included: REST API & webhooks
No credit card needed
Starter
For small shops and solo founders with one website
$3/mo
billed monthly
- 1 website
- 2 team members
- 1,000 conversations/mo
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 10 MB each)
- 2 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 100 replies/mo (up to 20/day)
- Messenger & Instagram in the inbox
- 30-day analytics history
- Not included: Remove “Powered by Heilo”
- Not included: REST API & webhooks
3-day free trial, no card
Pro
For growing businesses, our most popular plan
$12/mo
billed monthly
- 5 websites
- 10 team members
- Unlimited conversations
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 25 MB each)
- 10 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 1,000 replies/mo (up to 100/day)
- Messenger & Instagram in the inbox
- 90-day analytics history
- Remove “Powered by Heilo”
- REST API & webhooks
3-day free trial, no card
Business
For agencies and larger support teams
$29/mo
billed monthly
- 50 websites
- 50 team members
- Unlimited conversations
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 25 MB each)
- 50 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 5,000 replies/mo (up to 500/day)
- Messenger & Instagram in the inbox
- 365-day analytics history
- Remove “Powered by Heilo”
- REST API & webhooks
3-day free trial, no card
Frequently asked questions
Do I need a credit card for the trial?
No. Sign in with Google and use every feature during the trial.
Is there a free plan?
Yes. The free plan includes 1 website, 1 team member and 100 conversations a month, free forever. Sending and receiving images and files works on it too.
Can I answer Messenger and Instagram here?
Yes, from the Starter plan. Connect your Facebook Page or Instagram professional account and their messages arrive in the same inbox as your website chats.
What happens when the trial ends?
Your workspace moves to the free plan. Extra websites and team members are paused, nothing is deleted, and you can upgrade any time.
How do I pay?
Through Polar with any major card. Invoices are automatic and you can cancel any time.
Is it hard to install?
Paste one line of code into your site or install the WordPress plugin. Works with WordPress, WooCommerce, Shopify, Wix, Webflow and any HTML website.
Which languages does the widget support?
The chat widget speaks 13 languages and can follow each visitor’s browser language automatically.
Start chatting with your customers today
Free plan forever, no credit card needed. Every new workspace also gets a 3-day trial of every feature.